Audiences

This document is intended for the following audiences:

  • System Administrators (for Service Manager Collaboration deployment and initial configuration)
  • Incident Analysts (and others involved in Incident Management, such as Incident Coordinators)
  • Change Analysts (and others involved in Change Management, such as Change Coordinators)
  • Problem Analysts (and others involved in Problem Management, such as Problem Coordinators)
  • Request Analysts (and others involved in Request Fulfillment, such as Request Coordinators)
  • Service Desk Agents
  • Service/Configuration Item Owners
  • Business users