Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Conversation Roles

HPE Service Manager Collaboration defines the following conversation roles.

Participants:
A participant is defined as a user who has posted at least one message to a conversation, or a user who has been added to a conversation.

Any participant can add other Service Manager Collaboration users and external users to a conversation, as well as remove themselves and other participants. A maximum of 200 participants can participate in a conversation.
Service Manager Collaboration users:

All valid Service Manager users are defined as Service Manager Collaboration users. When Service Manager Collaboration users do not log on to Service Manager but is available on Microsoft Office Lync 2013, they can be invited to a Collaboration conversation by using Lync after the Lync integration is set up.
Lync users:

The Service Manager users who do not log on to Service Manager but are available on Microsoft Office Lync 2013.