Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Configuration Management > Configuration Management user roles > CMS and Tools Administrator

CMS and Tools Administrator

The CMS/Tools Administrator user role has the following responsibilities:

To execute this role, the CMS/Tools Administrator has following tasks available.

Note For an overview of how these tasks fit in the Configuration Management workflow, see Configuration Management user tasks.

ITIL workflow	Task
Configuration management and planning (ST 3.1)	Update Configuration Management policies Create a new configuration item (CI) type Modify a configuration item (CI) type
Configuration identification (ST 3.2)	None
Configuration control (ST 3.3)	None
Configuration status accounting and reporting (ST 3.4)	None
Configuration verification and audit (ST 3.5)	None
Manage master data (ST 3.6)	None