Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
 Words and Phrases
Words and Phrases
                                                        | Search for | Example | Results | 
|---|---|---|
| A single word | cat | Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". | 
| A phrase. You can specify that the search results contain a specific phrase. | "cat food"(quotation marks) | Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. | 
 Using Boolean Operators
Using Boolean Operators
                                                        | Search for | Operator | Example | 
|---|---|---|
| Two or more words in the same topic | 
 
 
 | 
 
 
 | 
| Either word in a topic | 
 
 | 
 
 | 
| Topics that do not contain a specific word or phrase | 
 
 | 
 
 | 
| Topics that contain one string and do not contain another | ^(caret) | cat ^ mouse | 
| A combination of search types | ( )parentheses | 
 
 | 
List of Terms
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z |
 A
                                                        
Activity
                                                        
Actual CI state
                                                        
Adaptive learning
                                                        
Agreement
                                                        
Alert
                                                        
Application
                                                        
Approval
                                                        
Approval delegation
                                                        
Approval group
                                                        
Asset 
                                                        
Asset Management Database (AMDB) 
                                                        
Asset Register
                                                        
AssetCenter
                                                        
Attribute
                                                        
Audit tracking
                                                        
Authorized CI state
                                                        
Availability 
                                                        
Availability Data 
                                                        
Availability Plan 
                                                        
Availability Report 
                                                    
 B
                                                        
Background agent
                                                        
Baseline 
                                                        
Baseline configuration lifecycle
                                                        
Baseline exception reporting
                                                        
BLOB/Image
                                                        
Breach
                                                        
Bundle
                                                        
Business services 
                                                    
 C
                                                        
Calendar
                                                        
Call 
                                                        
Capability word
                                                        
Capacity Management Database (CDB) 
                                                        
Capital item 
                                                        
Case-insensitive system
                                                        
Catalog categories
                                                        
Catalog item
                                                        
Category 
                                                        
Cause code
                                                        
Central Administration Utilities (CAU) 
                                                        
Change 
                                                        
Change Advisory Board (CAB) 
                                                        
Change category 
                                                        
Change initiator
                                                        
Change Management
                                                        
Change model 
                                                        
Change owner
                                                        
Change phase 
                                                        
Change priority
                                                        
Change sponsor
                                                        
Change task 
                                                        
CI group 
                                                        
CI type 
                                                        
Closure
                                                        
Collection
                                                        
Command box
                                                        
Support Matrix
                                                        
Configuration Item (CI) 
                                                        
Configuration Management
                                                        
Configuration Management Database (CMDB) 
                                                        
Configuration Management System (CMS) 
                                                        
Conflict resolution
                                                        
Connector
                                                        
Control Objectives for Information and related Technology (COBIT) 
                                                        
Custom upgrade
                                                        
Customer SLA
                                                    
 D
                                                        
Data policy
                                                        
Database definition language (DDL)
                                                        
Database Dictionary (dbdict)
                                                        
Database Manager
                                                        
Dedicated subscription
                                                        
Definitive Media Library (DML) 
                                                        
Department subscription
                                                        
Detail log
                                                        
Development system
                                                        
Display screen
                                                        
Document Engine
                                                        
Draft documents
                                                    
 E
                                                        
Error control
                                                        
Event
                                                        
Except log
                                                    
 F
                                                        
Federated CI views
                                                        
Field
                                                        
Field chooser widget
                                                        
File
                                                        
Fill
                                                        
Find
                                                        
Floating users
                                                        
Folder entitlement
                                                        
Form
                                                        
Format Control (FC)
                                                        
Forms Designer (FD)
                                                        
Fulfillment services
                                                    
 I
                                                        
Impact 
                                                        
Import wizard
                                                        
Inbox
                                                        
Incident
                                                        
Incident Management
                                                        
Incident model 
                                                        
Incident record
                                                        
Index regeneration
                                                        
Individual subscription
                                                        
Information Technology Infrastructure Library (ITIL) 
                                                        
Information Technology Service Management (ITSM)
                                                        
Initialization file
                                                        
Initiator
                                                        
Interaction 
                                                        
Interaction model 
                                                        
IR Expert
                                                        
IR key
                                                        
IR query
                                                        
IT Asset Management (ITAM) 
                                                        
IT Service Desk
                                                    
 N
                                                        
Named users
                                                        
No duplicates
                                                        
No nulls
                                                        
Notification
                                                        
Nulls & duplicates
                                                    
 O
                                                        
OO flow
                                                        
Operational Level Agreement (OLA)
                                                        
Operator
                                                        
Order
                                                        
                                                    
 P
                                                        
Page
                                                        
Peregrine Four (P4)
                                                        
Phase
                                                        
Planned (pending) CI state
                                                        
Post Implementation Review (PIR)
                                                        
Primary file
                                                        
Priority
                                                        
Probable cause
                                                        
Problem
                                                        
Problem control
                                                        
Problem Management
                                                        
Process
                                                        
Product catalog
                                                        
Production environment
                                                        
Profile
                                                        
Project Portfolio Management (PPM)
                                                        
Projected data
                                                    
 Q
                                                        
Query–by–Example (QBE)
                                                        
Query group
                                                        
Queue
                                                        
                                                        
                                                    
 R
                                                        
RAD comparison utility
                                                        
Rapid Application Development (RAD)
                                                        
Record
                                                        
Record list
                                                        
Relational database management system (RDBMS)
                                                        
Release Control (RC)
                                                        
Request
                                                        
Request for Change (RFC)
                                                        
                                                        
Request Fulfillment
                                                        
Reserved words
                                                        
Response time
                                                        
Revert
                                                        
Reviewers
                                                        
Role
                                                        
Root cause
                                                        
Row
                                                        
Run–Time Environment (RTE)
                                                    
 S
                                                        
Scheduled Maintenance
                                                        
Self-service
                                                        
Service Catalog
                                                        
Service Catalog request
                                                        
Service Contract Management
                                                        
Service Delivery Unit (SDU)
                                                        
Service desk
                                                        
Service Desk interaction
                                                        
Service level
                                                        
Service Level Agreement (SLA)
                                                        
Service Level Management (SLM)
                                                        
Service Level Objective (SLO)
                                                        
Service SLA
                                                        
Severity
                                                        
Signature
                                                        
SMOO integration
                                                        
SMRC integration
                                                        
Software Asset Management (SAM)
                                                        
Spelling correction
                                                        
SQL query
                                                        
Stemming
                                                        
Stop words
                                                        
System bulletin
                                                        
System Definition
                                                        
                                                    
 T
                                                        
Table
                                                        
Tailoring
                                                        
Task
                                                        
Test environment
                                                        
Total Cost of Ownership (TCO)
                                                        
Trace
                                                        
Trigger
                                                    
 U
                                                        
Underpinning Contract (UC)
                                                        
Unique
                                                        
Unload
                                                        
Unload file
                                                        
Upgrade log
                                                        
Upgrade utility
                                                        
Urgency 
                                                        
User
                                                        
User authentication
                                                        
                                                    
We welcome your comments!
To open the configured email client on this computer, open an email window.
Otherwise, copy the information below to a web mail client, and send this email to ovdoc-ITSM@hp.com.
Help Topic ID:
Product:
Topic Title:
Feedback:


 
                                                 
                                                 
                                                