Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Incident Management > Incident Management administrator tasks > Assignment groups

Assignment groups

An assignment group is a list of users who are responsible for an Incident record. Incident Management notifies the group when an Incident record opens or escalates. Assignment groups make the routing and escalation of Incident records easier.

For example, the Service Desk Agent receives a service request to fix a disabled workstation. The agent creates an Incident record, and then assigns the incident to the Hardware assignment group. The hardware technician determines that the hard drive must be replaced. Because the drive must be purchased, the technician assigns the Incident record to a Request Fulfillment assignment group for acquisition. If the hard drive purchase is delayed, and the delay impacts the closure of the Incident record in a reasonable amount of time, Incident Management automatically escalates the Incident record and assigns it to the Request Fulfillment manager.

HPE Service Manager administrators create Assignment groups as part of the Ongoing Maintenance process.

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