Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Emailout parameters in the sm.ini file
JavaMail requires the setup of Emailout parameters in the sm.ini file before it takes effect. The system administrator must set these parameters from the HPE Service Manager server's OS command prompt or from the initialization file (sm.ini
). The following example shows desired Emailout parameters for JavaMail:
- smtphost: specifies the name of the SMTP server host for client requests.
- smtpport: defines the communications port SMTP uses.
- smtpusername: defines the account name of the SMTP server.
- smtppassword: identifies the password the HPE Service Manager server uses to bind to the SMTP server.
- smtpTLS: defines whether SMTP requires Transport Layer Security (TLS) authentication to send emails.
- smtpEnableSSL: defines whether SSL should be used for SMTP operations.
- smtpSSLPort: defines the port number for SSL connection.
-
mailFrom: specifies the descriptive name or other identifier of the sender of an e-mail. This parameter should be set in the format of email address. Service Manager processes this parameter as follows:
-
If the mailFrom parameter is configured in the
sm.ini
orsm.cfg
file, Service Manager always uses this value as the Mail From address for all outbound emails. -
If the mailFrom parameter is not configured in the
sm.ini
orsm.cfg
file, Service Manager always uses the value of the Mail From value of the eventout record as the Mail From address, without checking if the value is a valid email address. -
If there is no mailFrom value configured in
smi.ini
orsm.cfg
and no Mail From value in the eventout record, Service Manager logs an exception in sm.log.
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- mailThreadCount: specifies the number of threads to send emails. The default value is 10.
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mailBCC: specifies a list of blind carbon copy (BCC) recipients to all emails. The value of this parameter is a comma-delimited list of user email accounts.
- SMIMEKeystore: specifies the name of the certificate in PKCS12 format placed in the server's RUN folder for enabling S/MIME signatures.
- SMIMEKeystorePass: specifies the password that is used when generating SMIMEKeystore.
- SMIMEKeyAlias: specifies the alias that is used when generating SMIMEKeystore.
We welcome your comments!
To open the configured email client on this computer, open an email window.
Otherwise, copy the information below to a web mail client, and send this email to ovdoc-ITSM@hp.com.
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Product:
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