Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Integrate > Service Manager integration methods and tools > Event Services > Mapping events > Filtering events > Example: Selecting filters

Example: Selecting filters

This example demonstrates how you can set up filters on the Additional Incidents Filter tab to block events.

The following is the event example:

hp^hp^^6 58916865^Node Down^^^^SNMP
Trap(IPAS)^net.hware^^^^^^^^^^^

The queries are:

evtype="pmo" and evnetnm="hp" and evcode="6 58916865"
evtype="pmo" and evnetnm="hp"
evtype="pmo" and evnetnm="AXCES" and evcode="6 58916865"
evtype="pmo" and evnetnm="AXCES"

You can permanently block problem open by entering a Network Name or Cause Code. This has the same effect as a Block Condition except that the status in the eventin record is filtered rather than blocked.

For example, using hp for Network Name and SNMP 2.0 for Cause Code. This prevents any events from server hp with cause code of SNMP 2.0 from opening a problem.

You can further refine the filter by entering an Event Interval and Recurrence Count. For example, if you set Event Interval to ten minutes and Recurrence Count to 3, the filter prevents any events from server hp with cause code of SNMP 2.0 from opening a problem unless three events are received within a ten minute interval.

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