Change the default assignment group for OMi incidents

HPE Service Manager can accept REST based requests from Operations Manager i (OMi) to create incidents based on events information in OMi. An incident opened from an OMi event is automatically assigned to an existing group based on the following field values, listed from the highest to lowest priority:

• The Affected Service of the incident
• The Category of the incident
• The Affected CI of the incident

However, if none of the above field values is available, the incident is assigned to a default group named Application. If necessary, you can change this default group setting as follows:

1. Navigate to System Administration > Ongoing Maintenance > BDM Mapping Management. The BDM mapping configuration search page opens.
2. Enter incident in the BDM Name field, select 1.1 in the Version field, and then click Search. The BDM mapping record incident is displayed. The Incident Exchange (OMi - SM) integration uses this BDM mapping record when creating an incident from an OMi event.
3. Select the Field Mapping tab, scroll down to the assignment field in the SM Object Field column, and click the SM Callback field in the same row.
4. Change Application in the following code to the name of another assignment group:

   4)  A default assignment group if no other criteria is met
   	if( ! $result ) {
   		$result = "Application";
   	}
   
   

5. Click Save. The default assignment group is now changed.