Enable OMi to send downtime events to Service Manager

Downtime events use the formats listed in the following tables.

Downtime Start

Event field	OMi Downtime
Severity	Normal
Category	Downtime Notification
Title	Downtime for <CI Type><Affected CI Name>started at <Downtime Start Time>
Key	<OMi Downtime ID>:<Affected CI ID>:downtime-start
SubmitCloseKey	False
OutageStartTime	<Downtime Start Time>
OutageEndTime	<Downtime End Time>
CiName	<Affected CI Name>
CiId	<Affected CI Global ID>
CiHint	GUCMDB:<Affected CI Global ID>|UCMDB:<Affected CI ID>
HostHint	GUCMDB:<Related Host Global ID>|UCMDB:<Related Host ID>
EtiHint	downtime:start

Downtime End

Event field	OMi Downtime
Severity	Normal
Category	Downtime Notification
Title	Downtime for <CI Type><Affected CI Name> ended at < Downtime End Time>
Key	<OMi Downtime ID>:<Affected CI ID>:downtime-stop
SubmitCloseKey	true
CloseKeyPattern	<OMi Downtime ID>:<Affected CI ID>:downtime-start
EtiHint	downtime:end
LogOnly	true

To enable OMi to send downtime definitions to Service Manager (SM), follow these steps:

1. Access the following location in OMi:

   Administration > Setup and Maintenance > Infrastructure Settings > Foundations > Downtime

2. Change the value of the Downtime Send Event parameter to true.
3. Restart your OMi services on all Gateway Servers and Data Processing Servers.

This procedure generates events in OMi. After performing it, make sure you edit and enable the Automatically forward "downtime started" and "downtime ended" events to Trouble Ticket System event forwarding rule to forward downtime-start and downtime-end events to the SM server that should be specified in the alias connected server called "Trouble Ticket System". For details on event forwarding and connected servers, see the OMi Administration Guide.