Search for hot news

Applies to User Roles:

User

Service Desk Agent

KCS I

KCS II

KCS III

KMAdmin

You can search hot news for information about system conditions, outages, or system bulletins effecting groups of users. Service Desk Agents and Service Desk Managers typically post hot news to inform users about the current conditions of the system.

To search for hot news, follow these steps:

  1. Click Knowledge Management > Search Knowledgebase.
  2. Click Hot News.
  3. Click the hot news item title to view its contents.