Problem Management Reports

Report name

Business user

Description

Open and Closed Problems by Area

Service Management process managers, IT Management team

This report enables the user to review, for a determined period, a breakdown of open and closed problems by area.

Open and Closed Problems by Service

Service Management process managers, IT Management team

This report provides an overview of the number of reported problems by service in a given time period.

Open and Closed Problems by Service

Service Management process managers, IT Management team

This report enables the user to review, in a given time period, the number of closed problems that meet the SLA targets, relative to the number of all closed problems.

Average Time to Diagnose Problems

Service Management process managers, IT Management team

This report enables the user to review, in a given time period, the average time to diagnose problems, pinpoint the root cause, and identify known errors.