Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Server Performance Tuning > Scheduled restart of Service Manager processes > Example: Restart all processes on a host

Example: Restart all processes on a host

The following example illustrates how to restart all processes on a Service Manager host because the system is running out of memory. This scenario uses the following system configuration:

System property	Value
Number of hosts	3
Total Service Manager processes	21
Threads per process	40
Maximum number of concurrent users expected	700
Maximum user capacity	840

This horizontally scaled configuration can support 700 concurrent users with an extra 20% capacity to handle high usage and outages.

Problem

The system administrator recently applied some new JavaScripts and since then has noted out of memory exceptions in the sm.log file. All Service Manager processes have high memory usage even when only at half capacity (20 concurrent user connections per process).

Recommendation

While the root cause of the high memory usage is being determined, the system administrator can schedule the restart the Service Manager processes on each host to occur periodically. Restarting the processes will temporarily free up system memory until the next system maintenance down time or until the root cause of the problem is identified and fixed.

The administrator uses an operating system scheduler to run the following commands at midnight every three days:

sm -restart:0 -host:<host1>
sm -restart:180 -host:<host2>
sm -restart:360 -host:<host3>

These commands cause host1 to restart immediately, host2 to restart in three hours, and host3 to restart in six hours. To avoid having all Service Manager processes on a host quiesced at one time, the administrator adds the following parameters to the sm.ini file on each host:

restartRandMax:60
restartGraceInterval:15

The restartRandMax:60 value ensures that each host finishes restarting all Service Manager process within one hour of receiving the restart command. In this case, host1 restarts anywhere from 0 to 60 minutes after receiving the restart command; host2 restarts after 180 to 240 minutes, and host3 restarts after 360 to 420 minutes. The restartGraceInterval:15 value ensures that users on each Service Manager process have 15 minutes to save their work and re-login before the process restarts. Users who log off one process can immediately re-login and continue work on another available process.

Note: A host restart command does not restart the load balancer process. The only way to restart a load balancer process is to specify it by process ID. The system cannot accept new connection requests until after the load balancer process restarts.

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