Words and Phrases
Use > Problem Management > Problem Management overview > Problem Management phases > Problem Control overview > Creating a problem
Creating a problem
An administrator or user creates a problem record when one or more conditions occur:
- When you analyze incident Management data, there are recurring incidents caused by a single error.
- A problem or known error record does not exist for the identified error.
- There are incidents that do not have problem or known error record matches.
- Independent infrastructure analysis identifies a potential problem that is not yet related to a reported incident.
- A critical incident requires an immediate solution.
The problem record captures all critical data to ensure that you can track the error to a final resolution.