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Problem Control activities

HPE Service Manager has an action for each ITIL-defined problem Control activity.

 

ITIL activity ITIL workflow Service Manager phases Possible  HPE Service Manager actions
Problem Control Problem Identification Logging Click Problem Management > Create New Problem
or
Click Problem Management > Search Problems
Problem Classification Categorization Click Problem Management > Search Problems
Problem Investigation Investigation

Click Problem Management  > Search Problems

You can:

Select a problem record that is in the Investigation phase. Open the Tasks tab and click Link New Task to create a problem task record.

Problem Resolution Resolution, Review Click Problem Management  > Search Problems
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Related concepts

Problem Control overview
Tracking and monitoring problems
Problems with multiple Configuration Items
Problem Management phases

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