Update a self-service request

Applies to User Roles:

User

You can update any of your open self-service requests with additional information to assist the Service Desk Agent.

To update a self-service request, follow these steps:

  1. Click View Open Requests to display a table of your open requests and the status of each request.

  2. Select the Service Desk interaction record that you want to update.
  3. Click Update, and then enter any new request details, additional descriptions, or add relevant attachments as needed.
  4. Click Save & Exit.

Note If the Service Desk interaction record is linked to a request , an incident, or a change record, your updates are automatically copied to the Activities section in the linked record.