Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Service Level Management > Service Level Management overview > Service agreements overview > Application integration

Application integration

Service Level Management integrates with Change Management (requests and tasks), Incident Management (incidents and tasks), Problem Management (problems and tasks), Request Fulfillment and Service Desk. This integration enables Service Level Management to collect metric information automatically and monitor the performance of associated service agreements.

HPE Service Manager has an out-of-box configuration record in the slamodulecontrol table for each application. You can modify these records instead of creating new records. To modify the records, click Service Level Management > Administration > Configure Application in the system navigator, and then click Search in the SLM Module Control form.

You can disable Service Level Management by clearing the Enable SLM in this Application option.

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