Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
 Words and Phrases
Words and Phrases
                                                        | Search for | Example | Results | 
|---|---|---|
| A single word | cat | Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". | 
| A phrase. You can specify that the search results contain a specific phrase. | "cat food"(quotation marks) | Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. | 
 Using Boolean Operators
Using Boolean Operators
                                                        | Search for | Operator | Example | 
|---|---|---|
| Two or more words in the same topic | 
 
 
 | 
 
 
 | 
| Either word in a topic | 
 
 | 
 
 | 
| Topics that do not contain a specific word or phrase | 
 
 | 
 
 | 
| Topics that contain one string and do not contain another | ^(caret) | cat ^ mouse | 
| A combination of search types | ( )parentheses | 
 
 | 
- Service Level Management overview
Service Level Management data
Service Level Management contains Service Agreements and Service Contract functionality. Each of these functions requires many supporting tables to manage information about:
- SLAs
- Service Level Targets
- Service Contracts
- Parts detail
- Labor detail
- Currency
 Click here to show or hide links to related topics.
Click here to show or hide links to related topics.
                                                        Related concepts
Service Level Management administration tasks
                                                                
Service Contract administration
                                                                
Service Level Management administration
                                                                
Service agreement tables and applications
                                                                
Service Contract tables
                                                                
Expense line records
                                                                
Currency conversion records
                                                                
Currency definition records
                                                                
Labor Performed Detail records
                                                                
Parts Detail records
                                                            
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