Words and Phrases
Use > Service Level Management > Service Level Management administration tasks > Assign a Service Level Agreement to a company
Assign a Service Level Agreement to a company
Applies to User Roles:
System Administrator
Service Level Management assigns an SLA to a new service desk interaction, change, incident, or problem according to a prescribed selection process. As part of this process, Service Level Management uses the default SLA specified for the contact's company if no department Service Level Agreement (SLA) exists for the contact.
To assign a default SLA to a company:
- Click System Administration > Base System Configuration > Companies.
- Add optional search criteria and then click Search.
- Select the company record to update.
- In the Default SLA for Company field, select from the list to assign the SLA to the company.
- Click Save.
- Click OK.