Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Develop > Tailoring > Advanced functions > Service Manager Macros > Access a macro record

Access a macro record

Click Tailoring > Tailoring Tools > Macros.

The list of available macros opens. This is the access point for all your macro activities. You must go through this form to add, edit, or delete macro records.

The macro list form displays the results of macro queries. Option buttons in this form provide controls for viewing and processing macros.
Use the following procedure to open an individual record:
1. Highlight an item in the list.
2. Click Edit.
Use the following procedure to display a list of related records:
1. Click Search.
  The macro search form opens.
2. Add optional search criteria in any field. For example:
  - ID — the number identifying the macro. The system assigns this number.
  - Filename — the Service Manager file associated with the macros.
  - Name — the unique name of the macro.
  - Type — the macro type for the macro(s) that you are searching.
3. Click OK.
  The system opens the macro list form, showing all the macros matching your search criteria.
4. Select a macro record to edit.
  You can edit existing macros and create new ones. You can also select macro types and set conditions for their execution.
  The values selected in this form determine which fields show in the parameter form.
If you make any changes, click OK.