Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Develop > Tailoring > Form creation > Format Control > Accessing Format Control > Add a Format Control record

Add a Format Control record

Applies to User Roles:

System Administrator

To add a Format Control record:

Access Format Control from Forms Designer.

Service Manager creates a new Format Control record for the form. Service Manager automatically places the form’s name in the Name field. By default, a value is automatically entered in the System field (a required field) and the Use Default Sort box is selected.

Note: When you access Format Control in this manner, the name of the new record defaults to the same name as the form used to access it. In the rare cases where you need a different name, override the default name.
Add the desired data.
Click New to add the record to the database.