Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Product Catalog
In a request model, tasks from the Purchase category are used to order a product from a vendor, and to create the corresponding CIs. The product catalog defines which products can be purchased. The product definition is used to process the purchase task, and to become the model of the corresponding CIs.
The product catalog is a predefined catalog of products (hardware, software, or called parts). The product catalog defines the models of independent items that may be requested or ordered.
The product catalog supports general information of parts, including part number, description, cost, and manufacturer. The inventory of the specific item is also available in the product catalog portal. The receiving details of the purchased items can be pre-defined in the product catalog.
Catalog items are represented as records in the productCatalog table.
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