Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Request Fulfillment > Request Fulfillment configuration > Add a Request Fulfillment approval definition

Add a Request Fulfillment approval definition

Applies to Security Roles:

System Administrator

The Approval Definition is a static file that defines the approval groups and the approval conditions.

An approval definition record defines the basics of an approval requirement. The approval condition for each requirement can be based on any field in the source record, such as cost and category.

To add a Request Fulfillment approval definition,follow these steps:

Click Request Management > Configuration > Approval Definitions.
In the Name field, type a unique name for this new record.
Add information on the form to set up the new approval definition record. For example, type an Approval Description, set the Approval Type, define approval condition, and add approval groups or operators.
Click Add to add the new record when you finish defining the approval definition.

Caution When you are adding a new record from an existing record, make sure you do not click Save. Doing so will replace the existing record with the new record you are attempting to add.

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