Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Request Fulfillment > Request Task workflow and user tasks > Updating CMDB

Updating CMDB

In the out-of-box system, a "CMDB Update" phase is defined in the "Request Task with CMDB Update" request task workflow. This workflow is used by several out-of-box request task categories. When a request task in these task categories moves to the CMDB Update phase, users can update the CI information in a dedicated CMDB update form corresponding to the specific task category. After the CMDB update, the CI status in CMDB will be updated accordingly.

The following table describe the task categories that require CMDB update, the associated forms with the CI queries, and the corresponding CI status after CMDB update.

Task Category	Request Category	Associated form	CIs for CMDB update	CI Status after CMDB update
Purchase	Generic Request	rm.requestTask.CI.Creation.form	Lists the received CIs to be created	Reserved
Reservation	Generic Request	rm.requestTask.CI.Reservation.form	Pick up existing CIs from CMDB: “istatus=’In Stock’ and owner=department name of requested.for in parent request”	Reserved
Installation	Generic Request	rm.requestTask.CI.Installation.form	Either use the CI list reserved by prior task, or pick up the existing CIs from CMDB: “istatus=’Reserved’ and owner=the department name of requested.for in parent request”	In Use
Uninstallation	Generic Request	rm.requestTask.CI.Uninstallation.form	Pick up existing CIs from CMDB: “istatus=’In Use’ and owner=the department name of requested.for in parent request”	Retired
Purchase	Order	rm.requestTask.CI.Creation.form	Lists the received CIs to be created	In Stock

Note If the number of CIs to be updated is no more than 50, the CMDB update will be executed in foreground. To avoid potential performance issue, if the number of CIs is greater than 50, a background schedule record will be generated to update CMDB.

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