Consolidated menu entry for interaction creation

Depending on whether Smart Analytics is enabled and whether the new streamlined interaction solution is used, the menu entries for creating new interactions are different. To learn how the menu entries are consolidated, see the following table:

Smart Analytics Enable "Create New Interaction" Menu Entry Consolidated menu entry for interaction creation
Enabled

Checked

(to use the original interaction solution as in SM 9.40)

Two menu entries are available:

  • Create New Interaction
  • Create Smart Interaction
Enabled

Unchecked

(to use the new streamlined interaction solution)

Create Smart Interaction
Disabled Checked Create New Interaction
Disabled Unchecked Create Streamlined Interaction

Note For operators with the "SysAdmin" capability word, all the three menu entries are visible regardless the system setting.