Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
License report (reportlic)
The License report provides information about application licenses and login licenses, as well as the expiration date of the current license.
Alternatively, HPE Usage Hub can be used to monitor licenses in all HPE Software based on AutoPass licensing.
In the Service Manager Server's RUN directory, run this command from the OS command prompt:
sm -reportlic
Example output:
10/10/16 01:50:21 pid (7708) HPE Service Manager diagnostic report follows:
--- HPE Service Manager License Report ---
License Expiration date: 2016/11/2
Server Quiesced State : Allow All Logins
Licensed Module Usage Named(Licensed) Float(Licensed)
IR Expert(Foundation) Enabled
Configuration Management(Foundation) 0( 25) 1( 25)
HPE SOAP API SDK for SC/SM(Foundation) Enabled
HPE SCAuto for HPE Network Node Manager(Foundation) Enabled
HPE SCAuto for HPE Operations (ITO/VPO)(Foundation) Enabled
HPE SCAuto for Email(Foundation) Enabled
Self Service Ticketing(HelpDesk) 0(Unlimited)
Incident Management(HelpDesk) 0( 25) 1( 25)
Service Desk(HelpDesk) 0( 25) 1( 25)
Problem Management(HelpDesk) 0( 25) 1( 25)
Scheduled Maintenance(HelpDesk) 0( 25) 0( 25)
Service Catalog 0( 25) 0( 0)
Change Management 0( 25) 1( 25)
Request Management 0( 25) 1( 25)
Service Level Management 0( 25) 1( 25)
Contract Management 0( 25) 0( 25)
Asset Contracts Management 0( 25) 1( 25)
Smart Analytics 0( 25) 1( 25)
Knowledge Management 0( 25) 1( 25)
Knowledge Management ESS 0( 25) 0( 0)
HPE SCAuto SDK for MVS(SCAuto) Enabled
HPE SCAuto SDK for Unix/Windows(SCAuto) Enabled
HPE SCAuto for Tivoli Netview AIX(SCAuto) Enabled
HPE SCAuto for Spectrum(SCAuto) Enabled
HPE SCAuto for Lotus Notes(SCAuto) Enabled
HPE SCAuto for Tivoli Netview OS390(SCAuto) Enabled
HPE SCAuto for TBSM(SCAuto) Enabled
HPE SCAuto for CA Unicenter AMO(SCAuto) Enabled
HPE SCAuto for CA Unicenter TNG(SCAuto) Enabled
HPE SCAuto for Tivoli(SCAuto) Enabled
HPE SCAuto for Tally NetCensus(SCAuto) Enabled
Login License 1( 25) 0( 25)
We welcome your comments!
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Otherwise, copy the information below to a web mail client, and send this email to ovdoc-ITSM@hpe.com.
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