Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Administer > Application setup > Process Designer > Process Designer Workflows > Workflow Viewer > View a workflow in Workflow Viewer

View a workflow in Workflow Viewer

Applies to User Roles:

System Administrator

Implementer

The Workflow Viewer enables you to view a graphical layout of the entire lifecycle of a process or record. The phases and transitions of the workflow are color-coded as follows.

Phase/transition	Color property used
Current phase	Green highlight
Past phase	Green border
Future phase	Blue border
Inactive phase	Grey border
Past transition	Dotted green line
Future transition	Blue line arrow

If a phase in a workflow contains approvals, an Approvals icon is displayed in the phase in the Workflow Viewer.

You can view information about specific parts of the workflow by hovering the mouse over that component in the Workflow Viewer. For example, hover the mouse over a transition between two phases to display the description of that transition. Or, hover the mouse over the Approvals icon to display the approval definition list (in future phases), the approvals information in the Approval table (in the current phase), or the approval history (in past phases).

To view a workflow, open a record, and then click the Workflow tab.

Note In order to view a workflow in the Workflow Viewer, you must integrate a Workflow widget into any form that is associated with a Process Designer-enabled table. This is currently available for Knowledge Management (kmdocument), Change Management (cm3r and cm3t), and WorkflowDemo, Service Desk (incidents), Incident Management (probsummary and imTask), Problem Management (rootcause and rootcausetask), and Request Fulfillment (request and requestTask.

The procedure to integrate the viewer into each module is very similar.

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