Words and Phrases
Access Incident Management reports
Applies to User Roles:
Incident Manager
Incident Coordinator
The Reporting tool in HPE Service Manager provides a number of out-of-box reports on the incident data in your system. You can view these reports through a dashboard named Incident Overview (Global). You can also create your own dashboards to display other reports of your interest.
To access Incident Management reports, follow these steps:
-
Click Incident Management > Incident Overview.
By default, the Incident Overview (Global) dashboard is displayed.
- View the reports on the dashboard. For descriptions of these reports, see Report descriptions and usage.
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Add your own dashboards as needed. For details, see Update a dashboard
Your custom dashboards are added to the dashboard list on the toolbar of the dashboard page.
Tip You can click Export to export the reports on a dashboard to PDF format.
- Click the Open dashboard settings icon on a dashboard to set its properties, or click the Set as Default Dashboard button to set it as your default one.