Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Incident Management > Incident Management overview > Incident record data model > Incident data model: Categorization

Incident data model: Categorization

HPE Service Manager categorizes or classifies Incidents according to the following information:

Category
Subcategory
Area

In an out-of-box Service Manager system, Service Manager automatically applies the Incident category to the new Incident that you create. If the Incident Management module has other customized categories, you need to select a category when you create a new Incident. Based on the selected category, Service Manager presents a filtered set of choices for Area and Subarea.

The Incident record also captures the ID of the failed CI or service, including the failing component.

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