Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Problem Management > Problem Management workflows and user tasks > Problem Management views

Problem Management views

Part of Workflow(s):

All

The Problem Management views contained in the Favorites and Dashboards navigation pane allow you to easily and quickly access specific types of records, including known errors, problems, and problem tasks.

Note HPE Service Manager provides default Problem Management views. Views that are available to a specific role or roles are noted below.

Available views for known errors

Click Favorites and Dashboards > Problem Management > Known Error.

The following views are available to the Problem Analyst:

All Open Known Errors
Open Known Errors Assigned to Me
Open Known Errors Assigned to My Group

The following views are available to the Problem Coordinator:

All Open Known Errors
Open Known Errors Assigned to My Group

The following views are available to the Problem Manager:

All Known Errors
All Closed Known Errors
All Open Known Errors
Known Errors Not Assigned in Known error investigation Phase
Known Errors Where Solution Time Is Not Met

Available views for problems

Click Favorites and Dashboards > Problem Management > Problem.

The following views are available to the Problem Analyst:

All Open Problems
High Priority Problems
Open Problems Assigned to My Group
Problem Tickets Owned by Me

The following views are available to the Problem Coordinator:

All Open Problems
High Priority Problems
Open Problems Assigned to Me
Open Problems Assigned to My Group
Problem Tickets Owned by Me

The following views are available to the Problem Manager:

All Open Problems
High Priority Problems
Open Problems Assigned to Me
Problems in Problem Prioritization and Planning Phase
Problems Not Assigned in Problem Investigation and Diagnosis Phase
Problem Tickets Owned by Me

Available views for problem tasks

Click Favorites and Dashboards > Problem Management > Problem Tasks.

The following views are available to the Problem Analyst:

All Open Problem Tasks Assigned to Me

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