Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Service Desk > Service Desk workflows and user tasks > Create a self-service request

Create a self-service request

Applies to User Roles:

User

If you cannot find an existing solution to your incident or problem in the knowledge base, you can create a self-service request for a Service Desk Agent to resolve.

To create a self-service request, follow these steps:

Click Submit a Request.
In the Submit a Request window, verify the Service Recipient and Primary Contact fields.
Select your notification preferences in the Notify By field.
Select the Urgency of your issue.
Type a title and a description for your issue.
Click Add Files, and then follow these steps to add any relevant attachments:
- Click Browse to locate your attachment.
- Select the file to add.
- Click OK.
Note Service Desk agents or other operators can access your submitted attachments directly from the fulfillment records that are linked to your request.
Click Submit.

Note After you submit your self-service request, Service Manager automatically creates the corresponding fulfillment record in the system so that your self-service request can be handled appropriately.

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