Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Develop > Tailoring > Links

Links

One of the advantages of a relational database is the elimination of redundant information. You accomplish this by storing information about a particular subject in one place or file that has links to other subjects. Links are a combination of data and link definitions, sets of conditions containing the relationships for linked information. Use links in Incident Management and Configuration Management environments to relate information in one file to information in another.

Link records define the relationship among sets of data. They are used extensively throughout the system and the main topics include the following:

Understanding links — general linking within the system
Link maintenance — using links effectively
Virtual joins — are used to display read-only data from another file.
Posting — copy data from a source record to a target record.

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