Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Develop > Process Designer Tailoring Best Practice Guide > Best practices for tailoring a Process Designer module > Configure a workflow > Workflow backend transitions

Workflow backend transitions

Workflow phases are connected by transitions to move from one phase to another phase, however if you want to move to one phase from whatever current phase is, you can use backend transition to achieve it.

For example, the Incident workflow in out-of-box systems includes a backend transition that moves an Incident record to the Closure phase.

You can invoke backend transitions by using the following methods:

By using the Run Action rule (for more information, see Perform automatic operations with Run Action rules)
By using the Run Scheduled Action rule (for more information, see Configure Run Scheduled Action rules)
By using the se.view.engine, RAD application, as demonstrated by the following image.
By using a JavaScript, as demonstrated by the following image.

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