Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Administer > Service Request Catalog Customization Guide > Miscellaneous tasks > Update Service Manager lists

Update Service Manager lists

HPE Service Managerprovides list information to Service Request Catalog that appears in different sections as the user completes a request. The items in the lists are configured in Service Manager. Therefore, if you want to change the contents of certain lists that appear in Service Request Catalog, you must use the Service Manager Windows or Web client to change the appropriate Service Manager record.

The Service Manager Help Server has all the information and steps to make changes to global lists.

Obtain the URL for the Service Manager Help Server.
Type or paste it into a browser window.
Type global lists in the Search area of the Help Server interface to locate all information about these lists.

For Service Request Catalog, you can make changes to these lists:

Callback Type (to specify the users preferred contact method)
Interactions Activity Types (such as "Operator update")
Resolution Code (to categorize the reason for closure)
Urgency (such as "Critical" or "High")

Service Manager localizes these lists to make sure they render correctly in different locales. If you customize any list value, you must create manual translations of your new values and store them in the appropriate locale folder.

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