Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Administer > Service Request Catalog Customization Guide > Miscellaneous tasks > Enable query hash when a hardware load balancer is used

Enable query hash when a hardware load balancer is used

To enable the query hash feature in Service Request Catalog when a hardware load balancer is used, you must configure the src.queryHashCode parameter in the applicationcontext.properties file. To do this, follow these steps:

Open the applicationContext.properties file, and then locate the src.queryHashCode property:

src.queryHashCode=${sm.hostname}:${sm.port}
Set the value of ${sm.hostname} to match the value that is set in the hostname portion of queryhashcode in the sm.ini file.
Set the value of ${sm.port} to match the value that is set in the hostname portion of queryhashcode in the sm.ini file.
Save and then close the file.

Note You must restart the SRC server in order for this customization to take effect.

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