Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Search the knowledge base

User role: IT Operator

To search the knowledge base for your questions, follow these steps:

Type your issue, and then tap the magnifier icon to search the knowledge base.

Note The maximum length of the query key words string is limited to 1024 characters. Any query string longer than 1024 characters will be truncated to 1024 characters.
Tap the result record and view the knowledge article. You can tap Cancel on the bottom to return to the search results.
If you like an knowledge article, tap .
To add feedback to the knowledge article, tap Add Feedback.