Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Install > Install the Mobile Applications client > Work with Service Manager Mobile Applications > Using Service Manager Mobile Applications in self-service user view > Submit a smart request

Submit a smart request

User role: IT Operator

If you have installed and enabled HPE Service Manager Smart Analytics, Submit a Smart Request is automatically added to leverage the power of the Smart Ticket feature. You can tap Submit a Smart Request to open a new, simplified request form that only requires “description” or “attachment” to submit a request, which simplifies the process of submitting the ESS support requests.

To submit a smart request, follow these steps:

Tap Submit a Request on the bottom of the screen. You can also tap the menu icon , and then tap Submit a Smart Request in the menu.
Tap to attach an image file. For example, a screenshot of the error message.
(Optional) Type the comment for your request.
Tap Submit to submit the request.

Service Manager Smart Analytics will analyze your attached image file, fill in the necessary information automatically, and then generate the interaction directly.

Note Submit a Smart Request is visible to self-service users only when Service Manager Smart Analytics is enabled. However, this option is visible to the administrator no matter Smart Analytics is enabled or not.

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