Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Request Task workflow and user tasks
- Examples: Request Task Workflow
- Create a request task
- Create a request task template
- Apply a request task template
- Create a change from a request task
- Update multiple request tasks
- Cancel multiple request tasks
- Set a reminder for a request task
- Send a notification from a request task
- View audit log from a request task
- Access the alert log when viewing a request task
- Close a request task
- Task scheduling
- Updating CMDB
Send a notification from a request task
Security Roles: Request Coordinator, Request Analyst
You can send a notification to one or more recipients in a particular request task phase.
This "Notify" action is available in all request task phases. Users who have the “View” right in the “Request Tasks” area can run this action.
To send a notification from a request task record, follow these steps:
- Click Request Fulfillment > Search Request Tasks, enter your search criteria, and then click Search.
- Open the request task record from which you want to send a notification.
- Click More, and then click Notify.
- Select the date and time to send this notification.
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Add one or more recipients to the To text box, or type an assignment group in the Group text box.
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Select one of the following notification methods:
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Mail: Uses the internal Service Manager Mail application (not email).
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Email: Uses the Service Manager email application.
If you select Email, you can specify the names of the recipients in the CC and BCC fields as needed. In addition, you can click Attachment > Add Files to add attachments to the email message as needed.
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Modify the subject and the message in the notification as needed.
- Click Send.
