Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Request Task workflow and user tasks
- Examples: Request Task Workflow
- Create a request task
- Create a request task template
- Apply a request task template
- Create a change from a request task
- Update multiple request tasks
- Cancel multiple request tasks
- Set a reminder for a request task
- Send a notification from a request task
- View audit log from a request task
- Access the alert log when viewing a request task
- Close a request task
- Task scheduling
- Updating CMDB
Access the alert log when viewing a request task
Security Roles: Request Analyst
The alert log is a file that lists currently scheduled and active alerts.
To access the alert log when viewing a request task, click More from the record that you are viewing, and then click View Alert Log.
