Use > Request Fulfillment > Request Task workflow and user tasks > View audit log from a request task

View audit log from a request task

Security Role: Request Analyst

Field value changes in a request or request task record can be monitored by audit application if it is enabled.

A global setting “Audit Records” to enable or disable audit application is available in Request Fulfillment > Administration > Settings. When the setting value is set to “true”, the audit application will run when a request or request task is created, updated or closed. Otherwise, audit application will be skipped.

The View Audit Log action enables users to view the audit log of the current request task record. This View Audit Log action is available in all request task phases. The user who has the “Expert” right in the “Request Tasks” area is allowed to run this action.

The following table lists the out-of-box audit specification for the request task table.

Audit File

Audit Fields

request task table

Phase

Status

Assignment Group

Assignee

Part No

Planned Lead Time

Actual Lead Time

To view the audit log of a request task, follow these steps:

  1. Click Request Fulfillment > Search Request Tasks, enter your search criteria, and then click Search.
  2. Open your desired request task record.
  3. Click More, and then select View Audit Log.

Related topics

Request Fulfillment workflows and user tasks

Searching records

Create a new request record