Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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External information string actions
Event Services uses the third field of the external information string (EIS) to determine what type of action to perform on the specific change or task specified by one of the first two fields. The following table describes the supported actions.
| Action | Description |
|---|---|
| approve | Approve a change or task. |
| disapprove | Disapprove a change or task. |
| unapprove | Unapprove a change or task. |
| open | Create a new change or task. |
| update | Update an existing change or task. |
| close | Close current phase and advance to the next phase, if applicable. |
| reopen | Reopen a change or task in the current phase. |
When the action is an approval action (either an approve, disapprove, or unapprove), the Change Management Group or Operator Name that is performing the approval action must be specified in the fourth field of the EIS. The group or operator specified must match one of the approval groups specified in the change or task record for the approval action to complete properly.
Related topics
Event Services
External information string
External information string fields
