Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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External information string fields
The first two external information string (EIS) fields determine the unique identifier of the change or task both in Service Manager and in an external system (if applicable).
The first field contains the unique number that corresponds to the number field in the cm3r or cm3t database dictionary. This field is blank if the action is open.
The second field of the EIS corresponds to the foreign.id field of the change or task. This field specifies the unique identifier of the change or task in the external system that is sending the request. If the Service Manager number is not specified, the system attempts to find the correct record by comparing the foreign.id to this field.
Related topics
Event Services
External information string
External information string actions
