Create Inbound Services for Class Models

Web service import sets provides a web service interface for import set tables. By default, this type of web service will transform the incoming data synchronously based on the associated transform maps.

Before creating the Inbound Services, make sure you have listed all class models you want to include in the integration. As a general information all class models in ServiceNow are extending the Configuration Item table [cmdb_ci], except the relationship table. You will need an Inbound Service for different CI types and also an additional one for the relationship table.

For more information about Web Services Import Sets, see ServiceNow documentation Web Service Import Sets .

To create an Inbound Service:

1. Log in to ServiceNow as an administrator.

2. Under System Web Services > Inbound, click Create New.

   1. Fill in the label field. For example, Windows Server Inbound Service.

   2. Fill in the name field. Note that the target table’s name looks like cmdb_<x>, the inbound should be named as follows: ucmdb_integ_<x>. For example, ucmdb_integ_ci_win_server.

      Note: The OOTB connector handles Inbound Services starting with ucmdb_integ_. If you have a different naming convention, configure the UCMDB side accordingly.

3. Enable the Copy fields from target table check box.

4. Keep the Create transform map enabled if you want to display the create transform map form after saving the inbound service.

5. Select the target table you want to map it to. In this example, cmdb_ci_win_server.

6. Click Create. The displayed form is the form to create the transform mapping between the staging table and the target table.

   To configure the transform map, see the section that follows.