Use > Configuration Manager > Working with Configuration Manager > Review/Authorize > Integration with Service Manager

Integration with Service Manager

Configuration Manager enables you to push CIs from UCMDB to Service Manager in authorized as well as actual state. When you create a new integration point in UCMDB using the ServiceManagerAdapter9.x adapter, you can select from which state data should be pushed. For details, see New Integration Point/Edit Integration Point Dialog Box. However, you can only access the Data Flow Management module in UCMDB when you are logged in to Configuration Manager in the actual state.

When setting up an integration, you must load the cm4sm.unl file into Service Manager. This file enables the service that allows integration between Service Manager and Configuration Manager. For details, see Import a UNL File into Service Manager.

Both planned and unplanned changes are taken into consideration before they are authorized. One of the following scenarios is possible:

  • Planned change—one or more related RFCs have already been opened for a discovered change. When they are authorized, the related RFCs are then validated.

  • Unplanned change—no RFC had previously been opened for the change.

    • If the change does not affect the CI (for example, if the discovery pattern for this CI changed), you can authorize the change without creating an RFC.

    • If there is an actual change to the CI or its attributes, you can create an RFC through Configuration Manager.

As part of the offline analysis process, Configuration Manager checks and stores RFCs that are related to changed CIs. The following CIs are checked for RFCs:

  • Changed CIs
  • Containers of changed CIs
  • Relations of changed CIs

For each CI in a managed view, the analysis process checks if the CI has a related RFC. If no related RFC is found for a CI, then the containing CI is queried for RFCs, and if there is no RFC on the containing CI, the connected CIs are checked.

Note that the same RFC can be related to more than one CI, and a single CI can also be related to several RFCs. For example, if an RFC is found on a host in one view, the same RFC is related to the host in other views.

There are four possible relationships between CIs in Configuration Manager and RFCs in Service Manager:

  • Direct—a CI has a direct relation to an RFC.

  • Container—the container of a CI has a relation to the RFC.

  • Manual—an RFC is manually created for a changed CI.

  • Relation—multiple CIs that are related to each other are related to the same RFC.

For details about creating RFCs, see:

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