Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
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Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
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Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Authorize Changes to CIs
This task describes how to authorize changes to composite CIs.
Changes to CIs can include:
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all attribute changes for a CI (you cannot authorize individual attribute changes)
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adding or removing a CI
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incoming relationship changes
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outgoing relationship changes
To authorize a change:
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In the Composite CIs pane of the Review/Authorize module, expand the entries for the CIs with changes by clicking the small arrow to the left of each check box. Each change for a given CI appears on its own line.
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After reviewing the changes, select the check boxes for the ones that you want to authorize.
Note If you select the check box for a CI, all the changes for that CI are automatically selected.
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When you are finished reviewing the changes, do one of the following:
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Click Authorize
to authorize the selected planned changes and validate their existing RFCs.
A message appears stating that the changes were submitted for authorization. Click OK.
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Click Create rollback RFC for the selected changes
to create an RFC incident ticket. for each selected CI.
Enter the required information and click Submit. For details, see Create RFC for Rolling Back Changes Dialog Box.
Note The authorization process may take a long time. You can continue working on other views while it proceeds.
The updated view becomes the new authorized state of the view.
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We welcome your comments!
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