Retrieve Running Software CIs Page

This wizard page lists all running software that is currently listed as connected to the detected Node CI.

Wizard map

The Discovery Troubleshooter Wizard contains:

Discovery Troubleshooter Wizard > Activity Instances Mapping Page > Target Host Page > Additional Information Is Required Page > Investigate Missing Node CI Page > Retrieve Running Software CIs Page

User interface elements are described below:

UI Element Description
Yes, the CI was discovered Check this option if the running software CI that you are looking for is in the list, or just close the Troubleshooter since you have successfully completed troubleshooting.
No, the CI is still missing

Check this option if the running software CI that you are looking for is not in the list. If you choose this option, the Software Identification Rules Management screen appears, and you can continue the search for the missing CI as follows:

  1. In the Software Identification Rules Management screen, update the available application signatures as explained in Software Identification Rule Editor Dialog Box.
  2. The Troubleshooter then attempts again to find the missing CI (by re-running its corresponding job) and this wizard page appears with a potentially more extensive list of all running software that is connected to the detected Node CI.
  3. If the running software CI that you are looking for is still not in the list, select again No, the CI is still missing ,and the Additional Information Is Required page appears (see below).
Additional Information Is Required page

If after updating the available application signatures the Troubleshooter still does not find the missing CI, this page appears. You can choose either Update software identification rules and rerun discovery or Close the Troubleshooter and save support log.

If you choose Update software identification rules and rerun discovery, the Software Identification Rules Management screen appears again and you can continue to update the software identification rules.

Troubleshooter Log This log lists all actions performed by the Troubleshooter that occur in the background and do not appear in the user interface.