Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Administration Methods
- Unified Resource Manager (URM) JMX Methods
- How to Manage UCMDB Licenses Using the JMX Console
- How to Enable Remote Access to the JMX Console
- How to Download a Zip File of Log Files and Thread Dumps
- How to Retrieve UCMDB Server Logs for a Specific Time Frame
- How to Access Support Using the JMX Console
- How to Set Master Keys
- How to Use the User Activity Log
- How to Configure UCMDB Log Levels
- How to Check the Database Connection
- How to View the KPI Dashboard
- How to Enable Validation of Host Header of a Request
- How to Show/Hide the "Cannot invoke trigger" Error Message on UI
- How to View and Track Hotfixes Applied on UCMDB Server
- How to Enable Asynchronous CI History
- How to Enable CI Properties Validation On SDK APIs
- How to Encrypt/Decrypt IP Ranges Information on the Probes
- How to Prevent Custom CI Attributes Values from Being Updated by Default Values During Reconciliation
- How to Configure Maximum Number of Condition Phrases for a Single Node
- How to Enable and Define LDAP Authentication Method
- How to Change the Priority of a User Repository
- How to Restrict User Access to a Limited Subset of the UCMDB Server JMX Methods
- How to Enable Login to Universal CMDB with SAML Authentication
- High Availability Mode JMX Methods
- UCMDB Browser module JMX Methods
- Package Manager JMX Methods
- History DB Services JMX Methods
UCMDB Browser Module JMX Methods
How to Modify the Currently Indexed List
- Go to JMX Console > UCMDB:service=Topology Search Services.
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Choose one or more of the following operations:
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editIndexerConfiguration – displays and enables editing of the Search_Indexer_Configuration_XML file.
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editParserConfiguration – displays and enables editing of the Search_Parser_Configuration_XML file.
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editRankingConfiguration – displays and enables editing of the Search_Ranking_Configuration_XML file.
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- For each operation, enter the relevant customer ID and click Invoke.
How to Enable/Disable the Search Engine
- Go to JMX Console > UCMDB:service=Settings Services > setGlobalSettingValue.
- In the name field enter cmdb.search.enabled.
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In the value field enter:
true: If you want the search enabled.
false: If you want the search disabled.
- Click Invoke.
- Restart the UCMDB server.
Note If you disable the Enhanced Search Engine, the UCMDB Browser module automatically reverts to the legacy search engine.
How to Enable/Disable Searching for Federated Data
The search engine can be configured to perform searches on federated data. By default, it is disabled.
To enable or disable this setting:
- Go to JMX Console > UCMDB:service=Settings Services > setSettingValue.
- In the name field enter cmdb.federation.search.enabled.
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In the value field enter:
true: If you want to enable searching federated data.
false: If you want to disable searching federated data.
- Click Invoke.
- Restart the UCMDB server.
How to Configure Repetition of the Enriching Mechanism
To configure the number of times that enriching is performed on search results:
- Go to JMX Console > UCMDB:service=Settings Services > setSettingValue.
- In the name field enter cmdb.search.enriching.depth.
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In the value field enter the number of times that you want enriching to be repeated on search results.
- Click Invoke.
- Restart the UCMDB server.
How to Configure the Date Format
The search engine supports two dates formats: day-month-year (DMY) and month-day-year (MDY), which can be configured as follows:
- Go to JMX Console > UCMDB:service=Settings Services > setSettingValue.
- In the name field enter: cmdb.search.date.format.
- In the value field enter the desired date format: DMY, MDY, or both.
- Click Invoke.
- Restart the UCMDB server.
How to Restore Factory Defaults
To restore the default configuration XML files from the factory content, go to JMX Console > UCMDB:service=Topology Search Services and invoke the restoreFactoryDefaults() method.
Caution This method overwrites the current configuration. You should back up the configuration files before invoking it.
Content of Solr Database
By default, the Solr search engine is embedded inside UCMDB server. To query it directly, go to JMX Console > UCMDB:service=Topology Search Services and invoke the debugSolrQuery() method.
How to Access CMS UI by IP Address
If you access CMS UI by IP address (not by FQDN), you should add the CMS UI IP address to the UCMDB’s trusted hosts. You can do this from the JMX console. Under LW-SSO Configuration Management, locate the addTrustedIPs method and invoke it using the CMS UI IP address value.
How to Specify Persistency Values for Notifications
The length of time that notifications are retained and how often they are generated are defined in the JMX console:
- Go to JMX Console > UCMDB:service=Settings Services > setSettingValue.
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To change each setting, follow these steps:
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In the name field, enter one of the strings listed below:
- tql.tracker.queue.evaluation.initial.delay.in.min - the initial delay (in minutes) after startup, before a TQL query is calculated.
- tql.tracker.queue.evaluation.period.in.min - the interval (in minutes) of how often a TQL query is scheduled to run.
- tql.tracker.queue.max.single.run.time.in.min - the maximum length of time (in minutes) for the system to work on calculating changes on CIs or TQL queries during a single execution.
- tql.tracker.min.time.between.tracker.runs.in.min - the minimum length of time between two runs of a TQL query.
Note To find the default value for each setting, enter the required string in the name field of getSettingDefaultValue and click Invoke.
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In the value field, enter the value you want to set.
- Click Invoke.
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- Restart the UCMDB server.
How to Re-index the CIs of a Given CI Type
You can re-index the CIs of a given CI type from the CMDB model database for search purposes. To do this, follow these steps:
- Go to JMX Console > UCMDB:service=Topology Search Services > reindexCiType.
- In the ciType field, enter the CI Type that you want to re-index.
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Select one of the following options for the includeSubtypes option:
- True: Re-index all the subtypes of the specified CI Type.
- False: Do not re-index the subtypes of the specified CI Type.
- Click Invoke.
To check the status and progress of the re-indexing operation, use the printStatusReport JMX method. This method can display the information such as overall status, progress, and number of indexed entries.
Note
- In a multi-UCMDB environment, the reindexCiType method triggers the re-indexing operation on all nodes in the cluster.
- During the execution of the re-index operation, search operations are allowed and will return results based on what is already indexed.
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