Notification types
Event-driven types
Notifications are triggered by an event, such as an object revision being promoted to production. This section describes notification types.
Business Service Revision Commented On
When a user comments on a business service revision, a notification email is sent to the Creator, Approver (if applicable), and Submitter (if applicable).
Business Service Revision Promoted to Production
When a business service revision is promoted to production, a notification email is sent to Business Service Authors, Business Service Owners, and Statement of Applicability Authors.
Business Service Revision Promoted to Production, where Business Service is Associated with an SoA
When a business service revision is promoted to production and an SoA is associated with it, a notification email is sent to the Creator and Submitter of the SoA and Submitter of the business service.
Business Service was Obsoleted
When a business service becomes obsolete, a notification email is sent to Business Service Authors, Business Service Owners, and Statement of Applicability Authors.
Control Revision Commented On
When a user comments on a control revision, a notification email is sent to the Creator, Approver (if applicable), and Submitter (if applicable).
Control Revision Promoted to Production
When a control revision is promoted to production, a notification email is sent to Platform Engineers.
Control Revision Promoted to Production, where Control used in a Policy Rule
When a control revision that is used in a policy rule is promoted to production, a notification email is sent to the Creator and Submitter of the policy and Submitter of the control.
Control Revision Promoted to Production, where Control used in a Policy Rule, and Policy is associated with an SoA
When a control revision that is used in a policy rule is promoted to production and the policy is associated with an SoA, a notification email is sent to the Creator and Submitter of the SoA and Submitter of the policy.
Control was Obsoleted
When a control becomes obsolete, a notification email is sent to Compliance Architects, Control Authors, Platform Engineers, and Policy Authors.
CSA Integration Completed
When CSA integration is completed, a notification email is sent to Creator integration user.
Maintenance Window was Deleted and Auto-removed from SoA
When a maintenance window is deleted and automatically removed from an SoA, a notification email is sent to the Creator and Submitter of the SoA.
Object Revision Approved
When an object revision is approved, a notification is sent to the Submitter and Creator.
Object Revision Submitted for My Approval
When a user submits an object revision that requires approval, a notification email is sent to the Approver.
HPE recommends you retain the default subscriber, because the message will not make sense to any other user.
Object Revision I Submitted was Rejected
When an object revision a user submits is rejected, a notification email is sent to the Submitter.
HPE recommends you retain the default subscriber, because the message will not make sense to any other user.
Policy Revision Commented On
When a user comments on a policy revision, a notification email is sent to the Creator, Approver (if applicable), and Submitter (if applicable).
Policy Revision Promoted to Production
When a policy revision is promoted to production, a notification email is sent to Business Service Owners, Compliance Architects, Policy Authors, and Statement of Applicability Authors.
Policy Revision Promoted to Production, where Policy is Associated with an SoA
When a policy revision is promoted to production and an SoA is associated with it, a notification email is sent to the Creator and Submitter (of the SoA) and Submitter of the policy.
Policy Revision Promoted to Production, which Invalidated an SoA Exception
When a policy revision is promoted to production, causing an SoA exception to become invalidated by deleting the excepted requirement, a notification email is sent to the Creator and Submitter of the SoA and Submitter of the policy.
Statement of Applicability Revision Promoted to Production
When an SoA revision is promoted to production, a notification email is sent to Statement of Applicability Authors and Business Service Owners.
Statement of Applicability Revision was Obsoleted
When an SoA revision becomes obsolete, a notification email is sent to Statement of Applicability Authors and Business Service Owners.
Reminder types
Reminder types in HPE ITOC have one of two global reminder frequency values:
- The number of days before an event (for example, the number of days before an exception expires).
- The number of days after an event (for example, number of days after a revision was submitted for approval). This reminder will be sent up to 3 times. For example, if a reminder is set to send 7 days after a reminder, it will send 7, 14, and 21 days after, if necessary.
These setting are set at a system level. For more information, see System configuration.
This section lists reminder types.
Draft Revision In Draft State for N Days
When an draft object revision has been in draft state for a specified number of days, a notification email is sent to the Creator.
Object Revision Has Been Awaiting My Approval
When an object revision has not been approved for a specified number of days after its due date, a notification email is sent to the Approver.
Object Revision I Submitted Has Not Been Approved
When an object revision you have submitted has not been approved for a specified number of days after its due date, a notification email is sent to the Submitter.
Policy Effective Date Is Coming Up Soon
When a policy effective date is coming up in a specified number of days, a notification email is sent to the Approver and Submitter.
Production SoA With Expired Exception(s)
When a production SoA has exception(s) that have expired, a notification email is sent to the Submitter.
SoA Revision Has Exception(s) Expiring Soon
When an SoA revision has exception(s) that are due to expire in a specified number of days, a notification email is sent to the Submitter.
Compliance Status
Business Service Meeting MSLO Changed
When a business service revision has a change in MLSO status, a notification email is sent to the Creator and Submitter of the business service.
Business Service Meeting RSLO Changed
When a business service revision has a change in RLSO status, a notification email is sent to the Creator and Submitter of the business service.
Overall Business Service Compliance Status Changed
When the overall business service compliance status changes, a notification email is sent to the Creator and Submitter of the policy.
Overall Policy Compliance Status Changed
When the overall policy compliance status changes, a notification email is sent to the Creator and Submitter of the policy.
Remediation Job Completed
When a remediation job for an SoA completes, a notification email is sent to the Creator and Submitter of the SoA.
Scan Job Completed
When a compliance scan for an SoA completes, a notification email is sent to the Creator and Submitter of the SoA.