Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Change Management administration
Configuring Change Management workflows
A change workflow is a sequence of connected steps in the life cycle of a change record. In the workflow, a change record goes through several phases to complete the life cycle. A change workflow phase may consist of one or multiple tasks to be completed before the change record can proceed to the next phase.
Similarly, a change task workflow is a sequence of connected steps in the life cycle of a change task.
Change Management uses the following out-of-box workflows that are ITIL aligned.
Change workflows
- Project Proposal
- Standard Change
- Normal Change
- Emergency Change
Task workflows
- Generic Task
The change and task workflows are associated with change categories and change task categories. The workflows are applied when you create change and change task records based on the categories.
Related topics
