Applies to User Roles:

Configuration Administrator

Create a new model

After you validate a configuration creation change task and determine that there is no existing model in Service Manager for the new configuration, you can create a new model and manufacturer. A model refers to the product catalog that defines the approved and certified list of components that can be deployed within the IT environment. Models contain information such as model name, manufacturer, and the ID of a component. You must create a model before you can create new configuration items (CIs) that are based on the model.

To create a new model, follow these steps:

  1. Click Request Fulfillment > Configuration > Product Catalog.
  2. Click New.
  3. Provide the required information (a unique part number, a brief description, a model name, and a product catalog category) and other optional information.
  4. Click Save.

You can now create new configuration items based on the new model.

Related topics

Example: Search for a record
Create a new configuration item (CI)