View component reliability

Applies to User Roles:

System Administrator

Reliability is a measure of how long a service or component can perform its function without interruption. The Component Reliability functionality in the Configuration Management module automatically calculates the reliability of a service or component, and presents the information in a monthly report.

To view the reliability of a service or component, follow these steps:

  1. Click Configuration Management > Reports > Component Reliability. By default, the SLT report for last month opens.
  2. Specify CI Name, Year and Month as needed. If you do not have the exact CI name, click the Fill Field CI Name icon to search for the CI name by specifying search criteria such as location, building and part number.

    The RAG (Red, Amber, and Green) status indicator on the right of the service or component shows at a glance whether the SLTs for the selected month / year have been achieved for each item. To supplement the SLT / RAG information, Mean Time Between Failures (MTBF) and Total Outages information is also displayed (where available).

  3. Select a record link to see more details about the SLT information.
  4. Click Back to exit the report.

Related topics

Availability Plan

Related topics

View the availability plan of a business service